FEATURES | Home | Business | Enterprise | Ultimate |
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Core features | ||||
Integration with the Place to Plug app You can add your charging point to Place to Plug allowing any EV driver to operate it from their smartphone. | ||||
Best in class charging point management technology We are using the latest charging protocols. Assured compatibility with main charging point manufacturers. | ||||
Easy and secure management Secure environment both at the control centre and charging point communication level, all without sacrificing ease of use. | ||||
Anytime, anywhere access Manage your charging points from any device wherever you are. | ||||
Free updates for life Chargers evolve, and with them, the functionalities they can offer. With Connect you make sure you get the most out of every moment. | ||||
Charging point management | ||||
Charging point number limit Number of charging points that you can manage. | 2 | 10 | Unlimited∞ | Unlimited∞ |
Remote start/stop of point Start or end a charging session from any device at any time. | ||||
Real-time status View the status of your charging points in real-time. | ||||
Detailed definition of the charging area Define your charging areas by indicating the chargers, the number of services each charger can offer and the types of connectors that the service can offer. | ||||
Charging areas map locator Easily locate your charging points on the map. | ||||
Remote restart of point Remotely reboot the charging point from any device whenever you need it. | ||||
Choose who can charge Select the users or groups of users that can charge at each of your charging points. | ||||
Choose who can book Select the users or groups of users that can make a booking at each of your charging points. | ||||
Advanced search and filtering Easily find your charging points using advanced search tools and filters. | ||||
Charging point status change history Check the status changes of your charging point at any time. Discover if the point has stopped offering service at any moment. | ||||
Send local authorised user list to charging area Charging points allow for storing a list of authorised users to charge, in this way assuring the charging can take place even if the charger is offline. You can manage this list with Connect. | ||||
Charging point energy management | ||||
Smart charging: power balance among chargers Balance the power among multiple chargers, optimizing energy consumption and charging times. | ||||
Smart charging: power balance among services of a charger Balance the power among services of a charger, optimizing energy consumption and charging times. | ||||
Schedule power limit changes during the day Schedule power limit changes to limit power among chargers during the day. | ||||
Charging session management | ||||
Charging session history View all charging sessions, both active and completed. Stop active charging sessions if needed. | ||||
Charging session details Access detailed information for each charging session. | ||||
Charging session summary graph Visualise graphs with the details of each charging session, showing the progress of charging power and consumption throughout the session. | ||||
Advanced search and filtering Easily find specific charging sessions using advanced search tools and filters. | ||||
Delegated charging session As an operator you can operate charging points on behalf of any of your users, assigning them to the charging sessions. | ||||
Booking management | ||||
Scheduled bookings Allow drivers to book a charging point for a specific day and time. | ||||
Accept/decline bookings Accept/decline bookings | ||||
Booking history View full booking history for your charging points. | ||||
Booking details Check the detailed information of each booking. | ||||
Advanced search and filtering Easily find bookings using advanced search tools and filters. | ||||
Instant bookings Allow EV drivers to book a charger a few minutes before arriving to the charging point. | ||||
Automatic booking confirmation option Bookings can be automatically accepted according to the availability of the charging point, so you don't need to worry about managing the acceptance of bookings. | ||||
Delegated bookings Delegated bookings | ||||
RFID card management | ||||
Charging point activation with RFID card You can choose to operate your charging points with RFID cards in addition to doing it from any mobile device. | ||||
New RFID card registration Manage RFID cards by assigning them to the corresponding users. | ||||
Enable/disable RFID cards Mark desired RFID cards as active so they can be used at your charging points. Disable the RFID cards that are no longer valid. | ||||
Advanced search and filtering Easily find RFID cards using advanced search tools and filters. | ||||
Customer chat | ||||
Real-time customer chat Talk to your users in real-time to give them the attention they need. | ||||
New message notifications Get notifications about new messages. | ||||
Advanced search and filtering Easily find messages using advanced search tools and filters. | ||||
Set when operator can be contacted Set time slots when your users can contact you. | ||||
Issue management | ||||
Issue creation by topic and charging area Easily manage issues by differentiating them by topic (charger connection, bookings, authentication, billing...) | ||||
Notifications of new issues Get notifications about new issues. | ||||
Issue resolution Mark issues as solved once they have been resolved. | ||||
Issue history View the history of treated issues. | ||||
Charging area issue real-time monitoring Real-time visualisation of charging areas affected by some issue. | ||||
Issues opened by Pluggy from user reports Our assistant Pluggy will automatically open the issues related to failures reported by users. | ||||
Issues opened by Pluggy about connection failures Our assistant Pluggy will automatically open the issues related to lack of connection with the charging points. | ||||
Issues created by Pluggy for charging point failures Our assistant Pluggy will automatically open issues related to failures automatically reported by charging points. | ||||
Issues opened by Pluggy to remind of the maintenance date Issues opened by Pluggy to remind of the maintenance date | ||||
Advanced search and filtering Easily find issues using advanced search tools and filters. | ||||
Team and operator management | ||||
Team members Our assistant Pluggy will automatically open issues related to failures automatically reported by charging points. | 1 | 5 | Unlimited∞ | Unlimited∞ |
Multi-user access Allow different users access to manage your charging points. | ||||
Add/remove team members Define your user teams by adding and removing users according to your needs. Defining teams will allow you to manage the access to the functionalities depending on the role of these teams. | ||||
Detailed configuration of permissions of each member For each user, define exactly what functionalities they will have access to. | ||||
Advanced search and filtering Easily find teams and operators using advanced search tools and filters. | ||||
Creation of sub-operator hierarchies Set hierarchies between the different sub-operators existing in your platform. | ||||
Team definition by sub-operator Assign teams to each operator accordingly. | ||||
Assignment of different permissions for each team For each team, define exactly what features it will have access to. | ||||
User interface customisation with operator brand Add your corporate brand to Connect so that all users notice it when using the platform. | ||||
Tariff management | ||||
Choose when charging sessions or bookings are paid Set if users of the charging point will pay before the charging sessions or at the end. | ||||
Free tariff You can assign a free rate to the charging point. | ||||
Fixed price tariff You can assign a tariff with a fixed price per charging session. | ||||
Price per kWh tariff You can assign a tariff with a price according to the electricity consumption. | ||||
Price per charging time tariff You can assign a tariff with a price according to the time it takes to charge. | ||||
Price per parking time tariff You can assign a tariff with a price according to the time the vehicle is parked. | ||||
Price per reservation time tariff You can assign a tariff with a price according to the time the vehicle is parked. | ||||
Tariff per specific date, time and weekday Define rates by assigning different prices depending on the days and hours in which the charging sessions take place. | ||||
Tariff per charging power Define rates by assigning different prices depending on the power of the charging session. | ||||
Tariff per charging time Define rates by assigning different prices depending on the duration of the charging session. | ||||
Special prices for groups of users Define rates by assigning different prices depending on the group of users that carry out the charging session. | ||||
Complex tariffs Define complex tariffs taking into account any type of tariff mentioned above. | ||||
User and group management | ||||
Creation of new users Create as many users as you need and allow them to charge at your charging points. | ||||
User list View a list of all your users along with their most relevant information. | ||||
Creation of new user groups Create user groups according to your needs (taxi drivers, delivery drivers, VIP users...). | ||||
User group list View all user groups along with their most relevant information. | ||||
Add users to groups Manage user groups by adding and removing users according to your needs. | ||||
Customise the logo of the user groups Add a different corporate brand for each group so that all users in a group notice it when using the application to charge. | ||||
Advanced search and filtering Easily find users and groups using advanced search tools and filters. | ||||
Vehicle and fleet management | ||||
Creation of new vehicles Create new vehicles indicating the relevant data. | ||||
Vehicle list Visualise all existing vehicles in your fleets. | ||||
Creation of new vehicle fleets Create vehicle fleets according to your needs. | ||||
Fleet list View all existing fleets. | ||||
Add drivers to vehicles Assign charging point users to vehicles. | ||||
Assign fleets to sub-operators Assign fleets to corresponding sub-operators. | ||||
Advanced search and filtering Easily find vehicles and fleets using advanced search tools and filters. | ||||
Statistics | ||||
Copper package Basic statistics package (status of the charging points, electricity consumed, charging time, income, CO2 savings...). | ||||
Silver package Advanced statistics package. Copper package + statistics differentiated by charging points and users. | ||||
Gold package Premium statistics package. Silver package + differentiation by sub-operator + statistics of RFID cards used, payment methods, differentiated charging sessions by groups, comparison of charging sessions between different charging points, and more to come. | ||||
Platinum package Statistics tailored to the needs of the operator. | ||||
Invoicing | ||||
Generate receipts per charging session Manage the payments of the charging sessions made at your charging points. Issue a receipt for each charging session. | ||||
Generate invoices to sub-operators Manage billing among the sub-operators of your platform. Issue or receive invoices to/from your sub-operators. | ||||
Custom invoice system integration Allow Connect to communicate with your billing system to automate invoices. | Contact us | |||
Payment methods | ||||
Place to Plug default payment methods Allow payment by credit card. | ||||
Custom payment methods Connect can implement any payment method you need and integrate it into the platform. | Contact us | |||
Custom app | ||||
Custom app for EV drivers Offer your own app to users of your charging points to boost your brand. | Contact us | |||
Support | ||||
Open issues to Place to Plug support centre Receive the support of Place to Plug to resolve incidents that may arise. | ||||
Response time Response time to support requests made to Place to Plug. | 3-5 working days | 2-3 working days | 1-2 working days | <24 hours |
Hotline Receive personalised phone support every time you have an incident. | Contact us | |||
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