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Core features
Integration with Place to Plug app

You can optionally add your charging point to Place to Plug allowing any EV driver to operate it from their smartphone.

Best in class charging station management technology

We are using the latest charging protocols. Assured compatibility with main charging station manufacturers.

Easy and secure management

Secure environment both at the control centre and charging point communication level, all without sacrificing ease of use.

Anytime, anywhere access

Manage your charging stations from any device wherever you are.

Free updates for life

Charging stations evolve, and with them, the functionalities they can offer. With Connect you make sure you get the most out of every moment.

Charging station management
Charging station number limit

Number of charging stations that you can manage.

210UnlimitedUnlimited
Remote start/stop

Start or end a charging session from any device at any time.

Real-time status

View the status of your charging points in real-time.

Detailed definition of the charging area

Define your charging areas by indicating the charging stations, the number of services each station can offer, and the types of connectors that the service can offer.

Charging areas map locator

Easily locate your charging areas on the map.

Remote restart

Remotely reboot the charging station from any device whenever you need it.

Choose who can charge

Select the users or groups of users that can charge at each of your charging points.

Choose who can book

Select the users or groups of users that can make a booking at each of your charging points.

Advanced search and filtering

Easily find your charging points using advanced search tools and filters.

Charging point status change history

Check the changes of status of your charging point at any time. Discover if the point has stopped offering service at any moment.

Send local authorised user list to charging area

Charging stations allow storing a list of authorised users to charge even if the charging station is offline. You can manage this list with Connect.

Charging session management
Charging session history

View all charging sessions, both active and completed. Stop active charging sessions if needed.

Charging session details

Access detailed information for each charging session.

Charging session summary graph

Visualise graphs with the details of each charging session, showing the progress of charging power and consumption throughout the session.

Advanced search and filtering

Easily find specific charging sessions using advanced search tools and filters.

Delegated charging session

As an operator you can operate charging stations on behalf of any of your users, assigning them to the charging sessions.

Booking management
Scheduled bookings

Allow drivers to book a charging point for a specific day and time.

Accept/decline bookings

Accept/decline bookings

Booking history

View full booking history for your charging points.

Booking details

Check the detailed information of each booking.

Advanced search and filtering

Easily find bookings using advanced search tools and filters.

Instant bookings

Allow EV drivers to book a charging station a few minutes before arriving to the charging point.

Automatic booking confirmation option

Bookings can be automatically accepted according to the availability of the charging point, so you don't need to worry about managing the acceptance of bookings.

Delegated bookings

Delegated bookings

RFID card management
Charging station activation with RFID card

You can choose to operate your charging stations with RFID cards in addition to doing it from any mobile device.

New RFID card registration

Manage RFID cards by assigning them to the corresponding users.

Enable/disable RFID cards

Mark desired RFID cards as active so they can be used at your charging points. Disable the RFID cards that are no longer valid.

Advanced search and filtering

Easily find RFID cards using advanced search tools and filters.

Customer chat
Real-time customer chat

Talk to your users in real-time to give them the attention they need.

New message notifications

Get notifications about new messages.

Advanced search and filtering

Easily find messages using advanced search tools and filters.

Set when operator can be contacted

Set time slots where your users can contact you.

Chatbot integration

Use a chatbot with artificial intelligence to assist your users.

Incidence management
Incidence creation by topic and charging area

Easily manage incidences by differentiating them by topic (station connection, bookings, authentication, billing...)

Notifications of new incidences

Get notifications about new incidences.

Incidence resolution

Mark incidences as solved once they have been resolved.

Incidence history

View the history of treated incidences.

Charging area incidence real-time monitoring

Real-time visualisation of charging areas affected by some incidence.

Incidences from user reports created by Pluggy assistant

Our assistant Pluggy will automatically create the incidences related to failures reported by users.

Connection incidences created by Pluggy assistant

Our assistant Pluggy will automatically create the incidences related to lack of connection with charging stations.

Charging station fault incidences created by Pluggy assistant

Our assistant Pluggy will automatically create incidences related to failures automatically reported by charging stations.

Maintenance reminder issues created by Pluggy assistant

Maintenance reminder issues created by Pluggy assistant

Advanced search and filtering

Easily find incidences using advanced search tools and filters.

Team and operator management
Team members

Our assistant Pluggy will automatically create incidences related to failures automatically reported by charging stations.

15UnlimitedUnlimited
Multi-user access

Allow different users access to manage your charging points.

Add/remove team members

Define your user teams by adding and removing users according to your needs. Defining teams will allow you to manage the access to the functionalities depending on the role of these teams.

Detailed configuration of permissions of each member

For each user, define exactly what functionalities they will have access to.

Advanced search and filtering

Easily find teams and operators using advanced search tools and filters.

Sub-operator hierarchies' creation

Set hierarchies between the different sub-operators existing in your platform.

Sub-operator team definition

Assign teams to sub-operators accordingly to your needs.

Different team member permissions per sub-operator

For each team, define exactly what features they will have access to.

User interface customisation with operator brand

Add your corporate brand to Connect so that all users notice it when using the platform.

Tariff management
Choose when charging session or booking is paid

Set if users of the charging station will pay before the charging sessions or at the end.

Free tariff

You can assign a free rate to the charging point.

Fixed price tariff

You can assign a tariff with a fixed price per charging session.

Price per kWh tariff

You can assign a tariff with a price according to the electricity consumption.

Price per charging time tariff

You can assign a tariff with a price according to the time it takes to charge.

Price per parking time tariff

You can assign a tariff with a price according to the time the vehicle is parked.

Price per reservation time tariff

You can assign a tariff with a price according to the time the vehicle is parked.

Tariff per specific date, time and weekday

Define rates by assigning different prices depending on the days and hours in which the charging sessions take place.

Tariff per charging power

Define rates by assigning different prices depending on the power of the charging session.

Tariff per charging time

Define rates by assigning different prices depending on the duration of the charging session.

Special price per user group

Define rates by assigning different prices depending on the group of users that carry out the charging session.

Complex tariffs

Define complex tariffs taking into account any type of tariff mentioned above.

User and group management
New user creation

Create as many users as you need and allow them to charge at your charging points.

User list

View a list of all your users along with their most relevant information.

New user group creation

Create user groups according to your needs (taxi drivers, delivery drivers, VIP users...).

Group list

View all user groups along with their most relevant information.

Add users to groups

Manage user groups by adding and removing users according to your needs.

Customise user's group logo

Add a different corporate brand for each group so that all users in a group notice it when using the application to charge.

Advanced search and filtering

Easily find users and groups using advanced search tools and filters.

Vehicle and fleet management
New vehicle creation

Create new vehicles indicating the relevant data.

Vehicle list

Visualise all existing vehicles in your fleets.

New vehicle fleet creation

Create vehicle fleets according to your needs.

Fleet list

View all existing fleets.

Add drivers to vehicles

Assign your users to desired vehicles.

Assign fleets to sub-operators

Assign fleets to corresponding sub-operators.

Advanced search and filtering

Easily find vehicles and fleets using advanced search tools and filters.

Statistics
Copper package

Basic statistics package (status of the charging points, electricity consumed, charging time, income, CO2 savings...).

Silver package

Advanced statistics package. Copper formula + statistics differentiated by charging points and users.

Gold package

Premium statistics package. Silver Formula + differentiation by sub-operator + statistics of RFID cards used, payment methods, differentiated charging sessions by groups, comparison of charging sessions between different charging points, and more to come.

Platinum package

Statistics tailored to the needs of the operator.

Invoicing
Generate receipts per charging sessions

Manage the receipts of the charging sessions made in your charging points. Issue a receipt for each charging session.

Generate invoices to sub-operators

Manage billing among the sub-operators of your platform. Issue or receive invoices to/from your sub-operators.

Custom invoice system integration

Allow Connect to communicate with your billing system to automate invoices.

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Payment methods
Place to Plug default payment methods

Allow payment by credit card.

Custom payment methods

Connect can implement any payment method you need and integrate it into the platform.

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Custom app
Custom app for EV drivers

Offer your own app to users of your charging stations to boost your brand.

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Support
Open incidences to Place to Plug support centre

Receive the support of Place to Plug to resolve incidents that may arise.

Response time

Response time to support requests made to Place to Plug.

3-5 working days2-3 working days1-2 working days<24 hours
Hotline

Receive personalised phone support every time you have an incident.

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